Responsible Gaming Policy

We encourage you to play responsibly.

We are dedicated to providing a safe and responsible gambling environment and want to make sure that your time spent with us is fun and sustainable. We do this by:

• Giving you access to safer gambling tools to help you manage how you play.
• Developing internal monitoring tools to help you play responsibly.

It is strictly against our rules and it is illegal for anyone under the age of 18 (eighteen), to open an account or to play on Winomania.co.uk. To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18. Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians. If you are worried that someone underage is using our site, please contact us via our chat or email and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home.

We suggest the following guidelines to gambling responsibly:

• Establish limits for the amount of money you are willing to spend before you start playing.
• Gambling is not advisable if you are attempting to make up for any prior losses
• Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• Gambling is not advised if it interferes with your daily responsibilities.
• Don't forget that gambling is an entertaining game of chance. There are no systems or formulas that guarantee success.

We provide players with the following options to assist them to gamble responsibly:

For a more complete break from gambling, we recommend self-exclusion with GAMSTOP. This blocks you from accessing or creating an account with all UK gambling operators for 6 months, 1 year or 5 years. We won’t notify you when your exclusion period comes to an end, you’ll have to call our customer service team for a quick chat before we can reactivate your account.

Time out:
We offer a ‘time out’ facility for customers with the following durations: a) 24 hours b) one week c) one month d) any other period up to a maximum of 6 weeks (upon your request). During a "Take a Break" period we will restrict your account on the specific requested brand only.

Self-Exclusion:
If you become concerned about your gambling behavior, and wish to restrict your gambling, we provide voluntary self-exclusion ability on our website for a period of 6 months up to 5 years, which enables you to restrict your ability to deposit or place bets on the website for the period of time you decide on. You can also extend Your self-exclusion for one or more further periods of at least 6 months. The self-exclusion arrangements give You the option of selecting a self-exclusion period of up to at least 5 years. You can enter into self-exclusion using our platform or by contacting our Support Center.

Self-Exclusion consequences
The access to your account will be blocked for the period of time you requested. During this period you will not be able to deposit or place a bet in your account. During this period; any new accounts you might attempt to open will also be blocked as soon as detected, and the request for temporary blocked access will be enforced and irrevocable.We maintain procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling.

You won't receive any marketing materials, in accordance with the provisions of applicable regulation.

Please note that if you decide to enter into self-exclusion, your account will be disabled and any cashable funds in your account will be refunded to you(according to all our terms and conditions and policies)

Please note that if you decide to self-exclude yourself permanently, your account will be disabled and any cashable funds in your account will be refunded to you (according to all our terms and conditions and policies).

If you are unsure about requesting self-exclusion, ask yourself, inter alia, these questions:

• Does gambling interfere with your family duties, work or other responsibilities?
• Are you trying to make up for prior gambling losses or to solve your economic problems?
• Did gambling affect your reputation?
• Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
• After losing did you feel you must return as soon as possible and win back your losses?
• Did you ever borrow or have you ever sold anything to finance your gambling?
• Are you recovering from an addictive disorder?
• Do you gamble under the influence of alcohol or other influences?
• Can’t you stop playing, regardless of whether you won or lost?
• Have you ever considered self-destruction or suicide as a result of your gambling?

If your answer is yes to at least one of the above, we recommend that you request self-exclusion and seek professional help. **

You also have the option to set a limit on duration of playing, within one session. If you would like to set a session limit, you can contact our Support Center or send an email to [email protected].

Limits:
Limitations of deposits are available on a daily, weekly and monthly basis. If you want to set a predetermined limit or to decrease/increase your limit, please contact our Support Center, who will be happy to serve you. You can request an increase in your Maximum deposit limit, however any increase will need to be confirmed after a 24-hour cooling off period. You may revise your limit downwards at any time and the change will be effective immediately. As a member of Winomania.co.uk, you may request account closure. Contact our Support Center.

Session Time Limit - Winomania.co.uk gives you the option to set a limit on the duration of game play within one session. If you would like to set your session limit, please contact our Support Center or send them an email.

Reality check - If you have been logged into Winomania.co.uk for a period of 1 hour, a system message will appear informing you the amount of time you have been playing for and the amount you have won or lost during this time. You will be given the option to continue playing or stop playing.

Game Time Reminders ("Reality Checks")
We provide you the opportunity to keep track of your time gambling. The reminder can be set during the initial login as well as through the settings. Game time would be measured either for each casino game that you open. The game time reminder would be set per device and per account with the website and would not applied to you other accounts you may have with us.

Access to account history:
By reviewing your account history, you become aware of your pattern of play. This awareness can be a great help in recognizing a potential gambling-addiction problem. We encourage players to look at their account history and to be aware of their choices.

Staff training:
Our staff has received training and is aware of our policy of Responsible Gaming. If approached about any issue in this realm, their response will be immediate.