Making a Deposit

In order to make a deposit, you must first be a registered player. If you are not registered, you can click here

All registered WinOMania players can make a deposit using the following steps:

Log into WinOMania with your username and password → click ‘deposit’ (top right of the lobby) → enter your payment details (*to change your payment method simply click ‘change’) → click ‘deposit’ → the transaction will appear in your account as ‘Anakatech Interactive’.

Any questions? Need help? Contact our contact our support for assistance.

WinOMania uses the highest level of security and encryption technology to keep you and your payment information safe and secure.

Cashout / Withdrawal Policy

We make every effort to ensure that your cashout request is processed as quickly and efficiently as possible and use the most advanced security and encryption technologies to ensure that your transactions and all of your financial information are completely safe and secure.

To safeguard against potential online fraud, we may ask you to verify your identity before you can withdraw from your account. For more information about our authentication process, please click here.

• All cashout/withdrawal requests (“cashouts”) must be made via the website’s cashier section.

• Cashing out any winnings is possible only if you’ve made at least one deposit.

• You can request cashouts only once all your payments have received final approval.

• All cashouts may require a verification procedures encompassing proof of identity, age and place of residency. As part of your verification process, you may also be asked to sign a form detailing all or part of your previous deposits to your account.

• We reserve the right to request authentication (such as a selfie or a notarised approval) for particular documents in cases where we detect any inconsistencies in the documentation provided and suspect false identity or fraud.

• We reserve the right to require verification for any cashout amount and Cashout requests for an amount over £2,000 in total may require additional verification.

• We reserve the right to pay any requested cashout amount via the same method used for your deposit payment/s.

• Where possible, cashouts will be transferred to the same account that the funds originated from.

• Please note that when depositing with MasterCard, we might pay your withdrawal via bank transfer.

• While there are no fees charged for any of our cashout services, your bank or payment processor may levy a fee to process your cashout.

• The minimum wire transfer cashout is £50.

• The minimum cashout for Debit Cards as well as Neteller is £10.

• Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied.

• We may delay and/or stop the processing of a withdrawal if you have simultaneously made a deposit that is still being processed or is otherwise outstanding.

• Should your cashout request fall short of the minimum permitted amount, the funds will account balance.

Players should not treat WinOMania.co.uk and/or Anakatech Interactive ltd. as a financial institute by any means, and should not expect any interest and/or indexation on their deposits and/or player balance.

Cashout / withdrawal timeframes

• All cashout requests are processed within 2 business days from the date of the request - provided the requestor’s submission of the relevant documentation and/or IBAN (as requested via email).

• All time frames are calculated in business days (Monday through Friday).

Method	Process / Execution	Delivery	Total
Wire Transfer	Approximately 1 Day	Approximately 5-9 Days	Approximately 8-12 Days
Visa / Debit cards	Approximately 1 Day	Approximately 3-5 Days	Approximately 6-8 Days
PayPal	Approximately 1 Day	Approximately 3-5 Days	Approximately 6-8 Days
Trustly	Approximately 1 Day	Approximately 3-4 Days	Approximately 4-5 Days

• When making a withdrawal through PAY BY MOBILE, the amount will be reflected in your outstanding phone bill at the time of the transaction.

• You will be notified by email once processing has been completed and the funds have been transferred. Keep in mind that it may take additional time for your payment method provider to post your cashout funds to your account.

• We reserve the right to delay and/or stop the processing of withdrawal requests until final approval if there are any outstanding deposit transactions.

Please note that some third party delays may happen in rare cases and are beyond our control.
If you have any issues simply contact our Support Center or send an email to support@winomania.co.uk.

Reversing your cashout / withdrawal

• Once a cashout request has been approved (processed), it can no longer be reversed.

Your ‘Cashout History’ can be viewed within the ‘Transaction History’ tab which can be accessed via the Cashier at the main menu of the site. Your cashout history provides you with a comprehensive list of all your cashout requests - both those processed and those cancelled.

For assistance with cashouts or any other matter, please contact our Support Center.

This Cashout Policy has been drafted in the English. In the event of any discrepancy between the meanings of any translated versions of this Policy and the English language version, the meaning of the English language version shall prevail.

Issued on 30 day of June, 2019

Accepted Payment Methods

Easy deposit- Fast withdrawal

We've removed the ability to deposit using a credit card or e-wallet that funded only by a credit card for all customers in line with the new regulations of the Gambling Commission.

Identity Verification

Our security policy states that all players must verify their age and identity during the course of their membership. This validation process ensures that we are operating in accordance with the UK Gambling Commission (UKGC) regulatory requirements. Validation likewise ensures that you, your identity, and your funds are protected from fraud.

Why do I need to verify my identity?

As mentioned, identity verification is necessary for compliance with Great Britain Gambling Comission’s regulatory requirements, and ensures you are protected against fraudulent behaviour - all ultimately requiring identity as well as credit/debit card verification - so that withdrawals reach the right person.

What methods do you use to ensure the security of my documents and private information?

We are entirely committed to protecting your privacy and confidentiality. The electronic storage of your information is SSL-secured, ensuring all transferred data is entirely private and protected. We do not share this information with any third parties unless it’s in accordance with our Privacy Policy

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What documentation do I need to send to verify my identity?

You may be requested to send some or all of the following documents in order to verify your identity:

1. A copy of a valid photo ID:
An identifying document containing the following items (clearly visible): a. Your name, b. a headshot photograph, c. your signature, d. issue and expiry dates. (This may be a Passport / Birth Certificate / Driver’s License / National ID card.)

2. A copy of your debit card:
A copy of the front and back of the debit card used as a payment method on our website. Kindly note that if the card has no name on it, an official bank statement will be required. For your own security, block out the middle 8 digits on the front of your card as well as the 3-digit security code at the back.

3. Proof of Address:
This may be a utility bill (not a mobile phone bill) or a bank statement issued within the last 3 months, showing a date, a full name, and the address registered on the account. If a bank statement is provided, the middle 8 digits of the debit card number must be hidden.

How do I send my documents?

You simply upload the required documents onto our website:‘Menu’ → ‘account settings’ → ‘upload documents’. To ensure sufficient quality, please use a digital camera and upload each document as separate JPEG file.

What happens if I don't send in my documents?

Should you fail to provide the required documents within the = the timeframe specified in our request, your account may be temporarily closed pending the verification of your account (provision of the relevant documents). During this period, you will not be able to deposit, withdraw or play with funds on your account - until we have verified your account.

Further questions? Need help?

You can Contact our Support Team we’re always happy to help.